Return & Refund Policy
Simple return and refund guidance for customer confidence.
Return eligibility
Products may be eligible for return if they are damaged, defective, wrong or significantly different from the listed product details.
Return window
Customers should contact support within the stated return window after receiving the product. The final window can be adjusted by business policy.
Non-returnable items
Used personal care items, opened hygiene products, perishable goods and customized items may not be returnable.
Refund method
Refunds may be processed through original payment method, mobile banking or store credit after inspection.
Return process
Customer contacts support, shares order details and product photos, waits for approval, then returns the product according to instruction.